1. Introduction
1.1 Malina Casino reserves the right to modify the terms and conditions at any time without prior notice. These take effect as soon as they are published on this page with no retroactive effect regarding bonuses and promotions. It is the user's responsibility to read these terms and conditions and to refer to them regularly. Any deposit or play on Malina Casino implies that any user of the platform accepts these terms.
2. Account
2.1 Opening an account is necessary in order to play for real money on Malina Casino.
2.2 The minimum age required to create an account is 18 years.
2.3 Players residing in countries that are not available on the registration form cannot create an account or play on Malina Casino.
2.4 The Company allows only one (1) account per player, household, IP address, email address, phone number, payment method (debit or credit cards). If our security system detects identical information across multiple accounts, this is considered "multi-accounting", which is strictly prohibited and, in such cases, all accounts may be immediately closed by the fraud department.
2.5 If multiple players wish to play at our casino from a shared network (dormitories, fraternities, etc.) or from the same household, we strongly recommend contacting our support team before creating multiple accounts to avoid unnecessary security procedures.
2.6 To open an account, the player will be required to complete a registration form and provide the following personal information: a "username", a "password", "Last name", "First name", "email", "phone number", "residential address", "gender", "date of birth" and "currency". The name registered on the player's account must correspond to the player's legal name and identity.
2.7 It is the player's responsibility to ensure that they are the only person able to access their account by keeping their login information secure. We recommend that our users log out of their account at the end of each gaming session.
2.8 Players are advised to create a strong password containing uppercase and lowercase letters, alphabetic characters, special characters and numbers. The suggested minimum length is eight characters including one uppercase letter, one number and one symbol.
2.9 The Company reserves the right to prohibit the use of usernames and/or avatars that it deems inappropriate, including those with political, racist, pornographic, insulting, violent content, or those that promote terrorism, drugs and/or weapons. We also reserve the right to refuse to open an account at any time and for any reason.
2.9.1 Inactive Accounts:
2.9.1.1 An account with no recorded activity for at least 6 months will be considered inactive.
2.9.1.2 We reserve the right to apply an account management fee of 5 INR per month on any inactive account with a positive balance. In such cases, these fees will be deducted from the active cash balance until the account becomes active again and/or until the active balance is zero.
2.9.1.3 Once the balance is zero, no further inactivity fees will be applied by the Company.
2.9.1.4 Players have the option to retrieve remaining funds on their inactive accounts by logging into their personal area and requesting a withdrawal.
2.9.1.5 In cases of blocked and/or excluded accounts, players must contact customer support to recover these dormant funds.
3. Verifications
3.1 All accounts must be verified for age verification, fraud prevention, processing of withdrawals, promotional restrictions, account closures, etc.
3.2 Any withdrawal request requires prior account verification. The required documents are as follows:
- A valid identity document (passport, driver’s license or national identity card such as Aadhaar).
- Proof of address not older than 3 months in PDF format showing the client’s full name and address. Acceptable proofs of address include bank statements, payslips, water, gas or electricity bills, and fixed-line/internet phone bills.
- Any official document issued by the user’s bank showing the account number and IFSC code.
If the user cannot provide any of these supporting documents, they must inform customer support.
3.3 All Malina Casino accounts may be subject to general or specific verification regarding the player’s age, identity, payment methods and compliance with our terms of use. If the player does not meet the required deadlines to verify their account, Malina Casino reserves the right to temporarily suspend access to games.
3.4 If you wish to verify your account before any withdrawal request, you must contact our live support. Documents can be sent by email to [email protected] or via the live chat.
3.5 Once you receive an email from our KYC team (Know Your Customer), make sure to upload all requested documents within the given timeframe following the instructions. Each link allows the upload of a single document.
3.6 Information on the submitted documents must match the information provided by the player when creating their Malina Casino account. The player agrees to inform customer support of any change in circumstances in order to keep their account up to date and verified by providing supporting documents.
3.7 The player should submit a complete file containing authentic, legible and high-quality documents so that processing times can be respected.
3.8 The processing time for account verification is 1 (one) business day once all necessary supporting documents have been received. However, this timeframe may be affected by an extraordinary and unusual situation.
4. Deposits
4.1 The minimum deposit amount is 10 INR and the maximum amount is 1000 INR.
4.2 When making a deposit, the player authorizes Malina Casino to use Electronic Service Providers (ESP) and/or third-party payment providers to process financial transactions, and therefore agrees to be bound directly by the terms and conditions of those partners.
4.3 By choosing a deposit method, the player accepts the terms and any fees that may be applied by a third party, such as their bank (currency conversion fees, international transaction fees…)
4.4 Any deposit method used must correspond to the name and surname of the Malina Casino account holder.
4.5 The list of available payment methods may vary at the company’s discretion and/or according to the player’s geographic area.
4.6 By choosing to wager money on games of chance, the user accepts the possible risk of loss.
4.7 Bets and deposits made on the site may be subject to refunds under certain conditions. (see 15. Refunds)
4.8 Deposits by cheque, cash or bank transfer are not allowed on the site.
5. Withdrawals
5.1 To make a withdrawal, the user’s account must be verified (see 3. Verifications).
5.2 The minimum withdrawal amount is 50 INR, unless otherwise explicitly stated in the specific promotional terms and conditions.
5.3 A deposit must be wagered at least 1 (one) time before part or all of the balance can be withdrawn, in compliance with standards imposed as part of anti-money laundering measures.
5.4 Withdrawal methods are linked to the deposit methods used for previous deposits. If a payment method does not allow the proper execution of a payment, we reserve the right to choose the method for disbursing the withdrawal.
5.5 In certain cases, generally to prevent money laundering, we reserve the right to pay the withdrawal by a method of our choice even if it is not the one initially requested. Withdrawal requests on non-refundable credit cards will be issued to an e-wallet of choice or by bank transfer. In such cases, all processing fees are charged to the player.
5.6 The maximum withdrawal amount for a player is 2500 INR per 7-day period, until full settlement and unless otherwise specified in the Promotional Terms & Conditions, or except at our discretion in the case of players with privileged status, for example.
5.7 Withdrawal requests may be cancelled at any time by the player as long as they have not been processed by the finance department.
5.8 If the withdrawal amount is limited (in the case of winnings from a free sign-up bonus, for example), any balance exceeding the maximum allowed amount will be cancelled and removed from the account.
5.9 Any withdrawal request will cancel active bonuses in progress, including unactivated free spins (see Bonus Terms & Conditions).
5.10 In the event that one or more deposits are cancelled or refused by the payment provider, we reserve the right to refuse or withhold any bonus amount or associated winnings.
5.11 The processing time for withdrawal requests is 2 (two) business days once all account verification documents have been received, analysed and confirmed and where no further verification is required.
5.12 Any withdrawal request will be subject to verification by our fraud department, which reserves the right to cancel in whole or in part the funds in case of non-compliance with these Terms and Conditions. The player will be informed by email. (see 14. Account Closure and Retention of Funds).
5.13 It is the player’s responsibility to check taxes and duties applicable to their winnings in their jurisdiction.
6. Bonuses and Promotions
6.1 To consult the terms and conditions for using bonuses please go here.
7. Customer Support
7.1 Customer support is available every day via live chat (from 9:00 AM to 10:00 PM) or by email.
7.2 The user agrees to use correct and respectful language in interactions with members of the Malina Casino team. Any abuse or behaviour deemed inappropriate may lead to suspensions or permanent account closure.
8. Combating Money Laundering and Terrorism Financing
8.1 We are subject to laws against money laundering and the financing of terrorism and must therefore exercise due diligence on all accounts.
The information provided to us for account verification or other situations set out in our terms and conditions will be processed in accordance with our Privacy Policy and may not be used for other purposes.
8.2 The player acknowledges and agrees that we will use the information provided to meet our due diligence obligations, to perform public searches and to carry out checks to verify the accuracy of the data submitted.
8.3 While we apply our due diligence measures, the player may be allowed to continue using their account. However, they will not be permitted to make withdrawals from that account until our verification procedures are complete.
8.4 When we are unable to fulfill our due diligence obligations because we have not received the required information from the player or we are unable to verify their identity, no activity may be undertaken from the account and the account will be suspended and/or closed. In such a case, we will return any deposited funds present in the account at the time of suspension and/or closure, unless it is necessary to delay or withhold payment of all or part of the player’s funds to comply with our legal obligations.
8.5 The user agrees to cooperate and to provide any additional information and/or supporting documents necessary for us to perform our obligations. Any communication for the provision of information/documentation should not be considered as a final communication in this regard.
8.6 If we become aware of or suspect that the information provided by the player is materially false, we will cancel the registration and take any other actions that may be required by law. We will not pay any winnings in such circumstances.
9. Responsible Gaming
9.1 The player may choose, at their discretion, a deposit limit by setting the amount and the desired period. Once registered and when the said limit is reached, the player will no longer be able to deposit until their limit is reset. Please note that deposits already made during the period will be taken into account when calculating the limit.
9.2 The player may, at their discretion, choose to restrict access to their gaming area for a specified period using the "Account Freeze" option from their Cashier. Following this restriction, active funds will be frozen and no transactions may be carried out on their account. The player will be able to access their funds at the end of the defined freeze period.
9.3 All restrictions and exclusions will take effect immediately after confirmation of the settings in the Cashier // Player account limit section.
9.4 Any request for account freeze and/or exclusion will be valid only for the brand on which the player made the request (www.malinacasinowithdrawal.shop) and does not include other sites that we operate.
9.5 Our staff have no control over the Cashier options, which means they can only be changed or removed by the player. Any increase or removal of a limit will take effect exactly within 24 hours.
10. Data Protection
10.1 We hereby warrant that we adopt appropriate technical and organizational measures to ensure the security of our systems and the integrity of the data transmitted on our website.
10.2 The player acknowledges that their personal data will be processed by the licensee or by any other person, company or enterprise associated in any way or otherwise engaged by the licensee to provide services as set out in these terms and conditions. We will process players’ personal data in accordance with this website’s Privacy Policy.
Collection and recording of personal data
Malina Casino ensures that the personal data of our players is always obtained lawfully and processed fairly, in accordance with the rights of the data subject and our regulatory obligations or guidelines. This enables us to provide our players with safe and user-friendly browsing conditions. This information may be disclosed to law enforcement authorities or to our data processing service providers for review when it is in accordance with our legally binding duties or obligations. Malina Casino is committed to protecting your privacy and personal information.
Retention of personal data
The personal information we collect is retained securely in accordance with legal requirements for data security and retention. Under applicable laws and regulations, Malina Casino is required to maintain a secure online list of all registered players. In addition, Malina Casino is required to retain all personal data submitted at registration and all data transmitted during the operation of a player’s account for at least five years from the player’s last transaction or the closure of the account. Malina Casino will retain this information for the period required by gaming laws and regulations. For more information, please refer to the Privacy Policy.
Cookies
The Malina Casino website requires the storage of small pieces of data sent by the web server to the browser, commonly known as "Cookies". The use of a cookie is in no way linked to a player’s personal information, but is intended to provide an increasingly optimized and personalized gaming experience. Please be aware that the website www.malinacasinowithdrawal.shop cannot be used correctly if cookies are disabled.
Communication
Malina Casino may send registered members informative and/or promotional content via newsletters and/or SMS. The user may, at any time, unsubscribe from newsletters by clicking the "Unsubscribe" button at the bottom of the email or by replying "STOP" to the SMS received.
11. Complaints
11.1 The player may contact our customer support at [email protected] and follow the instructions on the website to notify us of any complaint and/or malfunction regarding our services (registration form, transactions, bets, winnings…).
11.2 In the event of a bet not being registered in time by the servers, the casino cannot be held responsible or liable for the outcome of the round. Likewise, any stake placed cannot be subject to a refund request.
11.3 Complaints are handled by the support team and escalated to management if necessary. All complaints deemed reasonable will be addressed within 24 hours.
11.4 The Company cannot be held liable for any involuntary interruption of the Site due to unforeseen circumstances or reasons beyond its control, including, but not limited to: natural disasters, such as earthquakes, floods, fires, tremors, hurricanes, tropical storms; war, insurrection, arson, embargoes, acts of civil or military authorities, or terrorism; fiber optic cuts, strikes, or shortages of means of transport, infrastructure, fuel, energy, labour or materials; failure of infrastructures providing telecommunications and information services; hacking
(hacking).12. Applicable Law
12.1 These Terms and Conditions are governed by the laws of India.
12.2 The parties agree that any dispute, controversy or claim arising out of or in connection with these Terms and Conditions, or their breach, termination or invalidity, shall be subject to the exclusive jurisdiction of India.
12.3 The regulation of gaming and the platform services are governed by the laws of India.
12.4 You are solely responsible for complying with any applicable law in your country of residence and if you are permitted by the applicable law in your country of residence to gamble, you may open an account with us. We disclaim any liability in the event of any breach or violation of applicable law. Otherwise, we reserve the right to refuse your account registration or to deactivate your account. In addition, players declare that they are not residents of the United States and its dependencies or of India. Malina Casino also prohibits persons located or resident in certain jurisdictions.
13. Account Closure and Retention of Funds.
13.1 The player may request the closure of their account at any time by contacting customer support via chat or by sending an email to [email protected]. Any request will be processed within 24 business hours, where possible.
13.2 Malina Casino reserves the right, at its sole discretion, to permanently disable your account at any time and for any reason. In such case, the player immediately forfeits any rights to bonuses and/or any other promotional offers that may have been granted to them.
13.3 Upon account closure, regardless of the origin, if we detect cheating, irregular play, collusion, fraud / criminal activity, or a breach of the terms of these Terms and Conditions, we reserve the right to withhold the funds remaining in the balance. If it is not possible to pay the entire balance at once, due to payment limits or for other reasons, the account will remain open until the total amount has been withdrawn by the player.
13.4 Any active real-money balance on your account at the time of its closure will be credited to a payment method registered on your account and selected by us, unless we withhold such amounts for the reasons stated above.
13.5 Also, the Casino reserves the right, at its sole discretion, to cancel any winnings and confiscate any balance in any of the following circumstances:
a. If you have more than one active account with Malina Casino ;
b. If the name on your player account does not match the name on the payment or withdrawal method used (including credit card(s), e-wallets, money transfers, etc ) ;
c. If you provide incorrect or misleading registration or player profile information ;
d. If you are not of legal age in the state/union territory/country and/or the jurisdiction where you reside ;
e. If you have authorised or permitted (intentionally or not) someone else to access or play on your account ;
f. If you have not played individually for your sole personal entertainment (i.e. you have played professionally, with the intention of exploiting our bonuses or in concert with one or more other players as part of a club, group, etc.) ;
g. If you have requested a chargeback for any deposits made with your credit card or any other payment method associated with your account, or if you have threatened to do so ;
h. If you are found guilty of collusion, cheating, criminal activities such as money laundering or fraudulent activities ;
i. If it is established that you have employed or used a system (including but not limited to the elements listed below such as machines, computers, software, algorithms or other automated systems “bots”) specifically designed to defeat Malina Casino, increase your chances of winning or that you have adopted irregular betting and/or staking habits or strategies. Thus, any use of automated programs or devices as well as any game manipulation such as the use of the Martingale practice, the Paroli Betting System or Bonus Hunt (non-exhaustive list) are not permitted ;
j. If you have used the site, or your account, maliciously.
k. If you exploit an anomaly to your advantage in elements including but not limited to the system, balances, bonuses, free spins… Related winnings may also be frozen, and/or partially or fully confiscated.
l. If we learn that you have played at another online casino under any of the aforementioned circumstances.
14. Refunds
14.1 Refunds are in addition to a customer's rights as a consumer under applicable consumer protection laws and regulations.
14.2 All amounts deposited by players are held in the player account. Player funds are kept in bank accounts separate from company accounts.
14.3 After filing a dispute regarding a deposit-related issue, the player may request a refund.
14.4 To request a refund, the player must contact customer support, clearly describe the issue and specify the refund amount requested.
14.5 This request will be forwarded to the competent department, depending on the nature of the request.
14.6 The refund request may be reviewed at any time, depending on the nature of the request.
14.7 The refund request will be subject to a diligent investigation and, if necessary, information will be obtained from the player's account, game providers, PSPs, etc. until an accurate and satisfactory conclusion can be reached.
14.8 In the event of an agreed refund, the refunded amount will be a true reflection of what is due to the player and proportional to the player's existing balance and winnings.
14.9 We reserve the right to withhold any refund until the identity of the account holder is established to our satisfaction.
14.10 Wherever possible, refunds will be made using the same method used for deposits. In the event that the payment method used for the deposit does not support withdrawals, the refund will be processed only by bank transfer. In exceptional circumstances, where the payment method used for the deposit supports withdrawals and we cannot send a transfer due to restricted areas, the refund may be made to a cryptocurrency wallet.
14.11 The refund will be made in full, where possible, and not staggered over a period of time.
14.12 In the event that the request is not approved, the player will be informed of the reasons why their request was refused.
14.13 If the player is still not satisfied, they must send an email to customer support and a manager will contact them directly to resolve the situation.
14.14 If the situation still cannot be resolved, the player should refer to our complaints procedure policy. (see 11. Complaints)
14.15 Where possible, the time/period between a refund request and the resolution, whether approving or denying the refund, will not exceed 72 hours from receipt of the request.
